win vibe Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between win vibe and any user of the platform ("you" or "Member"). These Terms apply to you from the moment you begin using the win vibe website or its associated mobile app.

Some important terms used in this document are defined below:

To learn more about win vibe's background and approach, read our About Us page, where the platform's history and values are discussed in detail.

The following requirements must be met to use the win vibe platform:

• You must be at least 21 years of age. Use of this platform by minors is strictly prohibited.
• You must be a real person. Operating an account through a robot, script, or any automated program is not permitted.
• You must not be a resident of any country or region where online gambling or betting is prohibited by law.
• If your account has previously been cancelled or banned by win vibe, you may not register again.

win vibe may at any time request a national ID card, passport, or other government-issued document for age verification. Failure to provide such documents within the specified time may result in temporary or permanent suspension of account activity.

3.1 Registration Process

To create an account on win vibe, you must provide accurate and complete information. Your name, mobile number, email address, and date of birth must be entered correctly during registration. Providing incorrect or false information may cause issues during account verification and may result in withdrawal requests being blocked later.

3.2 Single Account

Each person may operate only one account. If multiple accounts are opened using the same device, IP address, phone number, or payment method, they will be treated as linked. In such cases, win vibe reserves the right to close all associated accounts and forfeit the funds held in them.

3.3 Password Security

Keeping your account password confidential is your own responsibility. If someone gains access to your account because they know your password and carries out any activity, you are responsible for that activity. If you have any concern about your account's security, contact win vibe support immediately.

3.4 Account Verification (KYC)

win vibe may request identity verification at any time, particularly before processing significant withdrawal amounts. This process may involve copies of a national ID card or passport, proof of payment method, and address verification documents. If documents are not submitted within the specified time, withdrawals may remain on hold.

4.1 Accepted Payment Methods

win vibe accepts bKash, Nagad, Rocket, and Upay for deposits and withdrawals. Transactions through these mobile banking methods are secure and fast. All payment details must match the information on the registered account — transactions using another person's mobile number or account are not accepted.

4.2 Minimum Amounts

• Minimum deposit: ৳500 (per method)
• Minimum withdrawal: ৳800

4.3 Processing Times

Deposits are generally credited to the account instantly. Withdrawal requests are usually processed within 10 to 45 minutes, though this time may increase in cases requiring identity verification or additional security checks.

4.4 Transaction Security

All financial transactions are secured through SSL encryption. win vibe will never directly ask you for your payment PIN or OTP. If you are ever asked for such information, treat it as a fraud attempt and notify customer support immediately.

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to ৳10,000. After receiving this bonus, you must wager the bonus amount 10 times before winnings from the bonus can be withdrawn. For example: depositing ৳1,000 adds ৳1,500 in bonus, giving a total balance of ৳2,500, and the wagering requirement will be ৳1,500 × 10 = ৳15,000.

5.2 Other Promotions

win vibe offers regular promotional deals, including:

• Weekly win vibe Recharge Festival: 30% of deposit, up to ৳5,000, wagering 15x, minimum deposit ৳500.
• win vibe Slots Blast: 50% of deposit, up to ৳8,000, wagering 20x, once per day.
• Cricket Win Bonus: 40% of deposit, up to ৳6,000, wagering 18x.
• Birthday win vibe Gift: Up to ৳2,000, wagering 10x, once in the birthday month.
• Refer a Friend win vibe Reward: Up to ৳3,000 per successful referral, wagering 12x.

5.3 Bonus Terms

All bonuses are issued with specific conditions attached. Bonus funds cannot be withdrawn directly — bonuses or winnings from bonuses cannot be withdrawn until the required wagering has been completed. win vibe reserves the right to change, suspend, or cancel any bonus offer at any time.

6.1 Casino Games

All casino games available on the win vibe platform — slots, live casino, baccarat, roulette, Teen Patti, and others — are provided by third-party game software providers (PG Soft, Pragmatic Play, Evolution, JILI, etc.). These games are operated by a Random Number Generator (RNG), which ensures that each outcome is entirely independent and unpredictable.

6.2 Betting

Bets can be placed on cricket, football, and other sports events. Once a bet is confirmed, it cannot be changed or cancelled. win vibe will not be liable if a bet is not properly registered due to a technical error, loss of connection, or any other reason.

6.3 Technical Issues

If a technical error in any game produces an abnormal result, win vibe reserves the right to void that bet or game and refund the relevant stake. If a bet placed with bonus funds is refunded in such a situation, it will not count towards wagering progress.

6.4 Responsible Betting Limits

Members may set daily, weekly, or monthly deposit limits as they see fit. win vibe provides this feature to help members keep their spending under control. Decreasing a limit takes effect immediately, while increasing a limit may take a set amount of time to apply.

The following activities are strictly prohibited on the win vibe platform. Engaging in them will result in account closure and forfeiture of deposited funds:

• Creating multiple accounts to collect bonuses or using the platform while concealing your identity
• Registering under someone else's identity or with false information
• Placing bets through automated software, bots, or artificial intelligence
• Attempting to hack the platform's security systems
• Attempting to mislead or harm other members
• Using the platform for money laundering or any unlawful financial activity
• Attempting to improperly influence the outcome of any game
• Impersonating a win vibe staff member

win vibe reserves the full right to report any detected suspicious activity to law enforcement authorities.

8.1 Closure by win vibe

In cases of rule violations, fraud, or security risks, win vibe may suspend or close an account without prior notice. This decision will be final, and any bonus balance in the account will be forfeited. Actual deposited funds may be returned depending on the circumstances.

8.2 Closure by Member

Any member may voluntarily close their account by contacting customer support. If there is a withdrawable balance before closing the account, it should be withdrawn first.

8.3 Self-Exclusion

Members who feel they are having difficulty controlling their gambling may use the self-exclusion feature. For more details, visit win vibe's Responsible Gambling section, where information on the self-exclusion process and other support options is available.

win vibe is not liable in the following situations:

• Losses in a game or bet due to loss of internet connection
• Failure of third-party software or technology
• Unauthorized access to a member's account due to the member's own negligence or carelessness
• Suspension of service due to laws, regulations, or government directives
• Game results being affected by unexpected technical errors

The win vibe platform is provided on an as-is basis. The possibility of financial loss in gambling is always present, and full responsibility for such loss lies with the member.

win vibe gives the highest priority to protecting members' personal information. How the information collected during registration and use is stored and used is described in detail in our Privacy Policy.

10.1 Core Principles of Data Protection

• All data is transferred via SSL encryption
• Personal information is not sold to third parties
• Only necessary information is collected
• Information is not disclosed beyond legal obligations

10.2 Use of Cookies

win vibe uses cookies on the website to help improve service quality and make the user experience easier. You can manage cookies from your browser settings, however, disabling cookies may cause some services to not work properly.

win vibe believes that gambling should be a form of entertainment — not a source of income. To this end, the platform provides members with various tools and features:

• Option to set deposit limits (daily / weekly / monthly)
• Option to take a temporary break (cooling-off period)
• Self-exclusion feature — keeping the account inactive for a set period
• Reality check notifications

If gambling starts to have a negative impact on your life, seek help immediately. win vibe's Responsible Gaming page has information on professional support and detailed guidance.

12.1 Right to Make Changes

win vibe reserves the right to partially or fully change these terms and conditions at any time. In the case of significant changes, registered members will be notified by email or notification.

12.2 Continued Use After Changes

If you continue to use the platform after the terms and conditions have been changed, it will be assumed that you have agreed to the new terms. Therefore, it is advisable to re-read this page after each update.

12.3 Bengali and English Versions

The Bengali version of these terms and conditions is provided for the convenience of Bangladeshi members. If an interpretive difference arises between the two versions, the English version will be considered authoritative where applicable.

12.4 Contact

If you have any questions or comments about these terms and conditions, please contact win vibe's customer support. Support is available 24/7 in both Bengali and English — via live chat and email. For answers to common questions, you can visit our FAQ section.

Email: [email protected]