win vibe's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the win vibe platform. It takes effect whenever you use win vibe's website, mobile app or any other digital service. Reading this policy is important, as it describes what information we hold about you, why we hold it, and how it is managed.

By using win vibe's services, you are considered to have accepted the terms set out in this Privacy Policy. Please also read our Terms and Conditions page to learn about the general terms of using our services.

win vibe collects two types of information from you — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

The information you give us when registering an account, completing identity verification or contacting customer support includes:

• Full name, date of birth and national ID number
• Mobile number and email address
• Mobile banking account details for financial transactions (bKash, Nagad, Rocket, Upay)
• Username and password (stored in encrypted form)
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Session duration and page visit data
• Gaming and betting activity logs
• Information collected via cookies and similar tracking technologies

2.3 Identity Verification Information

As part of the Know Your Customer (KYC) process, we may collect copies of your national ID card, passport or driving licence, as well as proof of address documents. This information is used solely to confirm your identity and prevent financial fraud.

win vibe uses your information only for specific and legitimate purposes. The main reasons we use your information are described below:

3.1 Account and Service Management

• Account registration and login verification
• Processing deposit and withdrawal transactions
• Activating bonuses and promotions
• Providing customer support and technical assistance

3.2 Security and Compliance

• Preventing fraud and unauthorised access
• Implementing Anti-Money Laundering (AML) policies
• Ensuring age verification — win vibe serves only users aged 21 and above
• Complying with applicable laws and regulations

3.3 Service Improvement

• Analysing platform performance and usability
• Creating a personalised gaming experience
• Developing new features and services

win vibe shares your information with third parties only in specific circumstances and to a limited extent. The details are as follows:

4.1 Service Provider Partners

We work with certain trusted third-party service providers who carry out specific tasks on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification services and technology infrastructure providers. These partners receive only the information needed for their specific task and are also required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose necessary information in response to a court order, government directive or lawful request from a law enforcement agency. In such cases, win vibe provides only the information legally required.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such circumstances, the new entity will also be bound by the terms of this Privacy Policy.

Keeping your information secure is one of win vibe's highest priorities. We apply industry-standard technical and administrative security measures.

5.1 Technical Security Measures

• Data transfers secured via SSL/TLS encryption
• Password hashing and salting technology in use
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor verification (OTP) system

5.2 Data Retention Period

We retain your information for as long as your account remains active and for as long as required to meet applicable legal obligations. Financial transaction records are generally kept for an extended period as they are needed for AML compliance and financial audits.

5.3 Response to a Data Breach

If a security breach occurs, win vibe will notify affected users as quickly as possible and take the necessary precautionary steps.

win vibe uses cookies and similar tracking technologies to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for storing login sessions, security tokens and language preferences — the platform cannot function properly without them.
• Functional Cookies: For remembering your preferences, settings and customisations.
• Analytics Cookies: For understanding how the platform is used — this information helps improve the service.

6.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

As a win vibe user, you have certain rights over your personal information. We respect these rights and support you in exercising them.

7.1 Right to Access Your Information

You can contact customer support at any time to find out what information we hold about you. We generally respond to such requests within 30 working days.

7.2 Right to Correct Your Information

If any information held in your account is incorrect or out of date, you can request that it be corrected. Some information in your account profile can also be changed directly by you.

7.3 Request to Delete Your Information

After closing your account, you may request that your information be deleted. However, certain information may be required to be retained for a specific period for legal reasons.

7.4 Stopping Marketing Communications

If you no longer wish to receive promotional messages or offers, you can contact customer support at any time to stop them.

win vibe provides services only to individuals aged 21 or above. We have taken a number of steps to ensure the safety of minors:

• Age verification is mandatory at the time of registration
• The right to request KYC documents is reserved in cases of suspicion
• Information from minors is never knowingly collected
• If an account is found to belong to a minor, it is closed immediately

To learn more about us and how win vibe protects the interests of its users, please read our About Us page.

win vibe may change or update this Privacy Policy as needed over time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A pop-up notification when you log in to the platform
• The "Last Updated" date on this page will be changed

If you continue to use the platform after a policy change, you are considered to have accepted the new policy. We therefore recommend checking this page regularly.